1. Best Practices

  2. Write a Clear Message

  3. Carrier Guidelines to Ensure Deliverability

  4. Volume-Based Filtering

  5. Cannabis-Related-Content Filtering

Best Practices

Consider these best practices for your text campaigns:

  • Send a test message to yourself or a co-worker to proofread for grammar and typos.

  • Consider the type of campaign and best time of day to send the message.

  • Include a timeline or expiration date to increase urgency.

  • Add emojis (sparingly)! Find the full list to copy and paste into your message here.
    Note: It is advised to copy and paste emojis directly from the Emojipedia website to avoid the emoji from appearing as it’s short-code e.g. 😀 appearing as :grinning:

Write a Clear Message

Make sure to include these components in your message:

  • The name of your store - this is especially important if you're not including a link to your store page or menu. Some customers may get texts from more than one dispensary so it's crucial they know it's you!

  • An explanation of why you’re texting, e.g. limited supply, strain alert, event notification, etc.

  • A clear call to action.

  • Link relevant to your message. Example: add the menu link if you're encouraging them to order online

Carrier Guidelines to Ensure Deliverability

These guidelines will help ensure that the phone carriers don't mark your messages as spam and that your texts reach their intended recipients:

  • Avoid sending similar or identical content to your customer base within a short period of time. You may be doing a marketing campaign push and sending messages to your entire customer list using different filters. Massive amounts of identical messages tend to set off spam alarms so be sure to break up the messages into different groups and vary the body message to avoid being marked as spam.

  • Set a cadence of at least one campaign per week to your full list to keep them engaged. Ideally no more than 2-3 campaigns within a 7 day period. Use filters to send more targeted messages if you plan to message at a higher frequency. Be sure to also use a variety of content to target them instead of mass sending to all customers the same message every day or even a few times a week. 

  • Avoid heavy use of all caps in the message.

  • Avoid use of any suspicious URLs.

  • If your message contains a shortlink, ensure that it begins with 'https'-- 'http' will cause delays in your message sending.

  • Don’t use aggressive language.

  • Send time must be between 8am and 9pm local time according to TCPA regulations.

For more information on Carrier Blocking, check out this article!

Volume-Based Filtering

Mobile carriers will filter and block any messages related to the volume of message-sending. Carriers don’t want commercial messages being sent more than 1-2 times a week. If you attempt to send out more than one message each day, carriers will begin putting your marketing phone number(s) on time-out. This, like cannabis-related-content filtering, will keep your text messages from sending.

  • Carriers check the volume of activity from each phone number. If too high, oftentimes they ignore it and will not deliver it to the recipient 

  • Then, carriers check message content for spam filtering. If considered spam, again they will ignore it and will not deliver it to the recipient.

Carriers have significantly increased transactional and marketing message content filtering. To improve deliverability, we recommend using broader terms that don’t appear to prompt this content filtering. The terms identified with content filtering include:

  • 'budtender',

  • 'cannabis',

  • 'cartridge',

  • 'cbd',

  • 'concentrate',

  • 'dispensaries',

  • 'dispensary',

  • 'edible',

  • 'eighth',

  • 'flower',

  • 'gummy',

  • 'gummies',

  • 'gram',

  • 'joint',

  • 'kief',

  • 'kush',

  • 'marijuana',

  • 'oz',

  • 'preroll',

  • 'pre-roll',

  • 'pre roll',

  • 'price',

  • 'shatter',

  • 'strain',

  • 'vape',

  • 'weed',

  • 'wax',

  • '1/8',

  • '1/4'

Please note: Campaigns where cannabis-related content has been identified will be automatically blocked in an effort to save your segments.

Because the filtering & deliverability are determined by each customer's cell carrier, Blackbird is not responsible for segments allocated to carrier-filtered messages.

Learn More About Connect...

Connect Dashboard

Connect Usage

Connect Segments & Billing

Connect Subscriptions

Connect Deliverability

Carrier-Blocked Messages

Unreachable Messages

Was this article helpful? Let us know below! We’re always trying to improve and would love to see your feedback.

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

Did this answer your question?