Don’t worry about transport arriving late — we’ll automatically accommodate. If you provide us with your flight or train number when booking an airport or train station pickup, we'll track your arrival and adjust the pickup time for any delays or early arrivals.
For example, say your flight is scheduled to arrive at 6:00 PM and you booked your pickup for 6:30 PM. If your flight is delayed 30 minutes, we will automatically adjust your pickup time to 7:00 PM. The same is true for early arrivals, if you arrive early, we'll move your pickup time forward accordingly.
If your flight is significantly delayed or diverted
For significant delays, we’ll adjust your pickup time where possible. If your chauffeur cannot accommodate the updated arrival time, we’ll contact you to discuss the available alternatives.
If your flight is diverted to a different airport, contact Blacklane Care as soon as possible and provide the new arrival airport and updated arrival details. Our team will review your existing booking and the available options.