🔒 "Invalid login credentials"
🔒 "Invalid login credentials"
What it means: Your login credentials aren’t being recognized, or your account hasn’t been migrated yet if you have never logged into Blackout v2.
How to fix:
Double-check your email and password.
If you’re upgrading from Blackout v1, follow the migration steps in this article.
Still stuck? Reach out to support.
❌ "Network request failed"
❌ "Network request failed"
What it means: Blackout can’t connect to the internet to authenticate your account.
How to fix:
Make sure your iPad has internet access (try Safari or YouTube to confirm).
Go to iOS Settings > General > Date & Time → turn on Set Automatically and confirm your Time Zone is correct.
If both steps fail, our authentication system may be down — contact support so we can verify and assist.
⚠️ "You have reached the maximum number of devices"
⚠️ "You have reached the maximum number of devices"
Code: device_limit_reached
What it means: You’ve already logged in on your maximum number of allowed devices.
How to fix: Log out on another iPad (while it’s online) to instantly free up a slot. If you need more, check out our Enterprise Plan options.