The Support, Upgrades & Add-ons section of System Settings gives you quick access to the Blackpurl Knowledge Base, the support ticket system, and a request form for upgrades and add-ons. Only users with Admin User Permissions can access System Settings. If you don't see this option, speak with your manager about your access requirements.
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From the System Settings Dashboard, click Support, Upgrades & Add-ons to open this section.
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The Support, Upgrades & Add-ons page provides three options.
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Click Knowledge Base to open the Blackpurl Knowledge Base, where you can browse help articles and video guides.
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Click Submit a Support Ticket to open a form where you can create a Blackpurl Support ticket.
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Click Request Upgrades & Add-ons to open a form you can fill out and submit if you require any upgrades or additional features for your Blackpurl account.