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Manage Job Clocking on a Service Job

Edit, delete, or move a job clocking entry on a service job from within a customer order.

Job clocking entries on a service job can be edited, deleted, or moved to a different service job or customer order. This article explains each option and the permission required to perform these actions.

Before You Start

Users who need to manage job clocking — including editing, deleting, or moving entries — must have the Manage job clocking user permission enabled.

Managing a Job Clocking Entry

Navigate to the relevant customer order, open the service job, and go to the Technician Time section. Find the job clocking entry you want to manage and click the actions menu next to it.

Screenshot of a dropdown menu showing options for managing a job clocking entry. At the top left is a green 'Edit' butto


This opens a menu with the following options:

Option 1: Edit a Job Clocking Entry

Click Edit to open the Log technician time dialog. Make your changes to the entry, then click Save to apply them.

Screenshot of the 'Log technician time' dialog box showing form fields for editing a job clocking entry. On the left sid


Option 2: Delete a Job Clocking Entry

Click Delete item to remove the job clocking entry. The entry is deleted immediately — no confirmation is required.

Option 3: Move a Job Clocking Entry

You can move a job clocking entry to a different service job on the same customer order, or to a service job on a different customer order entirely. Click the relevant tab in the move dialog:

  • Same CO — moves the entry to a different service job on the same customer order. Select the service job you want to move the entry to.

  • Different CO — moves the entry to a service job on a different customer order. Search for the destination customer order, then select the service job.

Screenshot showing the DIFFERENT CO tab option. At the top are green 'Edit' button and red 'Delete Item' button. Below s


Related Articles

To learn how to manage or change job clocking for other tasks, see Other Tasks - Job Clocking On / Off (no longer available).

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