My Bottles Arrived Damaged!

frozen wine, broken wine

Updated over a week ago

Our big, beautiful country comes with the danger of precious cargo being damaged while en route to you.

If any of your wines arrive damaged, please contact us at within 30 days of receiving your package and let us know what happened.

If you’re a current subscriber, we will send you a WineCollective gift card for the retail value of the damaged bottle(s).

If you’re not a current subscriber but are receiving monthly deliveries as part of a gift package, we'll be glad to either send a replacement package of the bottles that were destroyed or send you a WineCollective gift card for the value of the damaged products so you can purchase new bottles from our online store at your leisure or use it towards the purchase of a new gift or subscription.

Did this answer your question?