Delivery issues must be reported to the seller via messages and to shipsupport@bladebinge.com within 3 days of the item being received. We can also be reached via chat. The “received” date will be the delivery date associated with the tracking number provided by the carrier. Shipments arriving in an empty box, damaged box, shipments arriving with items damaged due to poor packing (see our packing guidelines article), shipments marked as “delivered” but not received, shipments damaged by the carrier, and shipments received with items not in condition described are subject to a 60 day investigation period. During this time, no refunds or credits will be given on insured orders damaged during shipment. If a carrier claim or listing review is resolved before the 60 day investigation period ends, then reimbursements will be settled within 5 days after the claim resolution date.

If you receive an item purchased on Bladebinge and believe it to be a counterfeit knife, contact us at shipsupport@bladebinge.com within 3 days of the item being received. Bladebinge will collect images from before and after delivery, and verify authenticity with the manufacturer. In some cases, sellers will be held liable for damages and a partial or full chargeback will be posted to the sellers linked bank account.