Your account has to be verified by our security team. It lets us check if you are a real person.

Usually, it happens automatically and takes no more than 24 hours which is the standard time for resolving issues by support and security teams.
​

Wait a bit, and you will be able to withdraw your item.

Has it been more than 24 hours? Please let us know by contacting our support team.
​

A response to your request may take us up to 48 hours.