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Unknown problem
Nicky avatar
Written by Nicky
Updated over 3 years ago

An error has occurred - however, the exact reason is unknown.

Most often, this error occurs when one of our bots refuses to respond to a request, and we are unable to see that the bot rejected. Usually, the best solution is to wait for 10 minutes and try again.


It may depend on the type of skin as some are more popular than others. Be patient as it may take several days. We are doing our best.

To speed up the process:

  • Check your profile settings according to the instructions at Trade URL invalid.

  • Try to reach the system several times during the day.

Cannot resolve the problem within 24 hours? Please send a request to our Support team with a full description of the problem:

  • Your ID

  • Skin

  • Trade link

  • Inventory screenshot

Please wait for a response; it usually takes no more than 48 hours unless Steam acts up.

Attention! Please do not leave a request if 48 hours have not yet passed; this will only delay the solution to your problem.

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