Introduction:
The articles that are outlined in this section all focus on how end-clients or professional user should use our platforms. The Blanco Know Your Customer Suite is build up out of three building blocks, as show below
With the Digital Onboarding module users, such as investment firms, banks, private equity investors, or others can onboard prospects at their own company and (possibly) at other companies, for example at a custodian bank.
Our solutions supports the onboarding of natural persons, joint accounts and legal entities.
The Financial Investment Plan records personal data of prospects or clients in order to establish a client profile and subsequently matches that client profile with one of the investment profiles/model portfolios the user provides.
The Client File helps users to keep their client files up-to-date and automates actions that often now still are performed manually.
All three parts together form the Blanco KYC Solution, but all three are considered separate products and can also be used separately.
Channels:
The KYC Solution includes multiple channels, that can be used in multiple ways.
Prospect portal:
This self-service channel, or prospect portal, can be embedded in the frontend of the website of the user. When embedded on the user’s website and styled according to the user’s corporate identity, it is presented as the user’s own tool. It lets the prospect or client create his own account, within which the prospect or client can provide information or see his client file.
Professional portal:
This channel can be used by the user to obtain information about registrations, change settings and prepare onboardings or questionnaires to send to and/or finalise together with a prospect or client. In other words, this is the back-office administration tool for the professional user that has bought our platform.
Journeys
Since we have different channels, we can offer different user journeys for your customers.
Fully digital DIY: Your customer will complete all the steps in the prospect portal, in a Do-It-Yourself way. This means that the administrative burden on your organisation is reduced as much as possible. This journey is typically used to attract the new generation which wants to do as much as possible online from the comfort of their own couch.
Fully prepared: In this scenario you will enter all of the details of your customer and will do most of the heavy lifting on your end to alleviate the administrative burden on your customer. Think about a very high net worth individual that you wish to offer a premium experience.
Hybrid: In this scenario your customer you, for example, start with the registration and that you will complete the documentation afterwards. Or the other way around. In practice we see that most clients follow such a journey.
The three options each offer slightly different procedures but go through one and the same process. Please refer to the other articles in this section for more details on each journey.