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How Do Customers Upload Their Video To Me?
How Do Customers Upload Their Video To Me?

This article explains how customers upload video or other files for sessions with you.

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Written by Dion von Moltke
Updated over 5 months ago

If your customer is asking you how to upload a video to you they can follow these easy steps:

  • Tell them to log in into their account

  • Select between video analysis or "live call" options from the top

  • Select the type of session they want

  • On the very next screen they can drag and drop their file into our uploader (just like you might do on YouTube)

If they click on a session type and have enough credits they will be directed to the upload screen to upload their video. Importantly after it’s uploaded they need to click continue finish the flow.

If they do not have enough credits we will prompt them to purchase more which will allow them to upload a video for their session.

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