Getting the hang of asynchronous and remote coaching sessions can be a little tricky when you are just getting started. Here are a few high-level guidelines to help you crush them:
Be concise: This one is especially difficult when you are just starting. The more you do them and coach different people on similar techniques you’ll get better and better at getting more concise in how you explain what you want changed, why it’s important, and most importantly how to make the change.
Bring the energy: Good coaching is 50% the information you provide and 50% how you provide it. When you click record make sure you bring some energy to the camera. Doesn’t need to be over the top, but focus on a few things:
Sit up — don’t slouch and learn back as that makes it seem like you are disinterested
Avoid being monotone and use some body language. If you bring the passion they will love it and stick with you
Focus on the starting & ending script: The most important moments in a coaching session are the start and end. When we begin a coaching session I want to focus on two core areas:
Start Positive: I like to try and reference something they did or if they are a returning customer where they improved.
What are we focusing on today?: The next step is for me to quickly summarize the 1 or 2 coaching areas I want to focus on in this session.
How we finish the coaching session is the most critical part of the process. We want to recap the session and let the customer know what the next steps are that we want them to take. If customers need to figure out on their own what video to send in next, and when to send that in they will likely drop off, we want you to answer those questions for them in the coaching session. When it comes to wrapping up a coaching session here is what I focus on:
Summary: I just want to summarize the one or two main coaching points again.
What’s next: We want to tell them exactly what you would recommend next. This means telling them what video to send next and when to send it. This could be something like, “I’d love to send me video from your next game on Tuesday so that I can get it back to you before your next training plan starts”.
Having a rough script like this above will help us all from rambling during coaching sessions and keeping things concise and clear for our customers.
