UPDATE - December 2021
Covid-19-related issues are still causing massive congestion in the worldwide supply chain networks. With the rise of the Omicron variant, unfortunately, some of our suppliers have also been affected. For some orders, especially for the route China - US, shipment delays up to 7 weeks are expected.
We sincerely apologize for this inconvenience, and please kindly contact our support at firstname.lastname@example.org if you need to make changes to your order.
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As you may know, this is a difficult time for everyone as the novel coronavirus is causing huge impact all over the world. As small businesses, we and our suppliers unfortunately have been also heavily affected.
In the face of all this, we're still open and working harder than ever to serve the increasing demand from our customers shopping online. Our team is working around the clock to process orders to ensure orders are handled, packed, and shipped out as soon as possible.
However, we unfortunately cannot totally control the delivery time. We were notified by our logistics suppliers that during this time delivery delays are expected for some orders up to 7 weeks. If you haven't received your order after waiting for some time, please do not hesitate to contact us on FB or email@example.com and we're happy to help find out the status of your orders.
We're by your side and we will get through this together. Stay safe, keep healthy and thank you for being our customers!