The Bulk Import tool makes it easy to add up to 5,000 users to your organization at once. This guide walks you through each step of the process:
📋 Managing imports
All user imports are managed from the Imports page in the Blink Admin Panel.
To access it:
Open Blink Admin
Click Users in the left-hand menu
Select Bulk Update at the top of the Users table
✏️ Setting up your import template
From the Bulk Update page, click New update.
Select Import new users.
Choose the groups you'd like to assign users to.
Please note, that you will only be able to select groups which you have the permissions to edit.
Click Next to download your import template. Each team will appear as a separate column in the file.
💻 Preparing your template
Open your downloaded CSV in a spreadsheet editor. For each user, fill in the relevant fields.
Required fields
To import a user, you must provide either:
An Email Address or Phone Number,
ANDA First Name or Last Name
💡 The more complete the data, the smoother the registration process for your users.
Group Assignment
If you added groups during setup, they appear as columns in the template. Add an “X” to assign a user to that group.
🔎 Column descriptions
Column | Required | Details |
Email Address | Yes/Optional | Optional if Phone Number is provided. Must be unique. |
Phone Number | Yes/Optional | Optional if Email Address is provided. Use international format (e.g., +1XXXXXXXXXX). |
First Name | Yes/Optional | Optional if Email or Phone is provided. |
Last Name | Yes/Optional | Optional if Email or Phone is provided. |
Job Title | Optional | User’s role or title in the company. |
First Day | Optional | Must be in |
Last Day | Optional | Same format as First Day. |
Department | Optional | Department name. |
Employee ID | Optional | Unique ID for internal tracking. |
Company Name | Optional | Especially helpful if you manage multiple orgs. |
Group | Optional | Add an "X" in the relevant group column to assign. Users default to the Default Group otherwise. |
⚠️ Important formatting notes
📧 Email address
Must be unique
External domains are allowed; Blink links them to your org automatically
📱 Phone number
Must be a mobile number
Use international format: e.g., +44XXXXXXXXXX
No spaces, dashes, or parentheses
⬆️ Uploading your file and importing users
Go back to the Imports page.
Click Next.
Enter a clear Import Name (e.g.,
2025-06-12_New Hires Sales).Upload your completed file.
Click Upload.
⏱️ Imports may take a few minutes, depending on the number of users. You’ll see a confirmation message and a Success status once complete.
✅ After the import
If there are no errors, you'll receive a confirmation email that your users were successfully imported.
You now have two options:
Or click Skip to handle this later.
📩 Sending invitations
To invite users:
Return to the Imports page.
Locate your import entry.
Click Send Invitations.
💡 Tip: You can invite users by individual groups during bulk import.
🔰 Downloading personalized Starter Packs:
Personalized Starter Packs include instructions and login info for each user.
To download:
Go to the Imports page
Click the ⋮ (three dots) next to your import
Select Download Starter Packs
You can also download Starter Packs from individual user profiles.
❌ Fixing import errors
If your import fails:
Go to the Imports page
Click the failed import to view the list of errors
Open your CSV and correct the errors (they are listed by row)
Re-upload the corrected file
Click Next to reattempt the import
You’ll receive an email confirming whether the re-upload was successful.
