Introduction

There are multiple levels of administration and each user role has a different level of permission to the different areas of Blink. Users can be Basic Users, Group Administrators, Content Creators, Content Moderators, Organization Administrators, People Administrators, or Support Administrators.

🔍 Overview of each role

Basic Users	This will be the majority of your users. They only have access to the main Blink app, so the Feed, Chats, Directory and Hub. Basic users will not be able to use the Admin portal and have restricted use of certain features.
Group Administrators	Each group can have multiple administrators who get access to a few more features in the main apps and the Blink Admin portal. They have access to the ‘Admin Panel’, but a restricted view of only the users within the Groups they’re part of. They can help you manage your organization on a local level. We often see Team Leads, Supervisors, and Managers take on this role. Group Administrators may be assigned by other Group Administrators or an Organization Administrator from within the Team profile in the Directory or in the Admin portal. Group Admins can access and edit user profiles for those on their teams, but they cannot deactivate their profiles. Only Org Admins can deactivate *users.*
Content Creators	A group also has the option of assigning users to be a Content Creator. This will apply at a group level ONLY. The Content Creator role allows users to create and manage team level content creation without any user management abilities. They can feature posts in the carousel, manage comments on posts made to their groups, and pin posts for their groups.
Content Moderators	Content moderators have access to the ‘Admin Panel’ are able to add, edit, or delete any content in the Feed and Hub. They are also able to send out mandatory reads.
Organisation Administrators	Organization administrators have full access to all features in both the main apps and the Admin portal.
People Administrators	People administrators have a limited set of organisation administrator capabilities. They are able to complete moderation & user management tasks but without any Hub administration abilities
Support Administrators	Support administrators are granted view only access to users and teams, with the extra ability to create support tickets

✏️ Changing/Assigning Roles

Assigning Group Roles

In the Admin panel, go to the "Group" section and select the group you're working on.
Select the "Members" header. Search for the user you'd like to make an admin.
Click on the ··· button next to a user’s name and select Change role.
Select the role you wish to assign to the user and click "Apply" to save the changes.

Assigning other admin roles

All other administrator roles are assigned from a user’s profile in the Admin Panel instead of in the Groups view.

Select the ‘Admin Panel’ and navigate to the "Users" section.
Search for the user you'd like to update. Select their name to open their profile.
Scroll to the bottom of the page to the drop-down labelled "Role" and select the admin role you'd like to grant to this user.
Click "Save changes" to finalize the update.

Layering Admin Permissions

Blink Supports the option to layer group-level permissions on top of organization level permissions. This means that you may have a user that's both a Group Admin and a Support Admin, for example. We've included a few examples of other scenarios below.

⛔ Restricted features

Permission	Org Admin	People Admin	Support Admin	Content Moderator	Group Admin	Content Creator
View Users	Yes	Yes	Yes	No	Yes*	No
Edit and Invite Users	Yes	Yes	No	No	Yes*	No
Deactivate Users	Yes	Yes except for Content Moderators or Org Admins	No	No	No	No
Create Teams & Communities	Yes	Yes	No	Yes	No	No
Manage Teams & Communities	Yes	Yes	View only	Yes	Yes*	No
Manage Group Membership	Yes	Yes	No	Yes	Yes*	No
Manage Hub content	Yes	No	No	Yes	Yes*	Yes*
Priority/Feature Feed Posts	Yes	No	No	Yes	Yes*	Yes*
Pinning Feed Posts	Yes	No	No	Yes	Yes*	Yes*
Event Creation	Yes	No	No	Yes*	Yes*	Yes
Live Streaming	Yes	Yes	Yes	Yes	Yes	Yes
Moderation	Yes	Yes (for content that is not overseen by a Group Admin)	No	No	Yes*	No
Analytics	Yes	Yes	No	Yes	Yes	No
Org Settings	Yes	No	No	No	No	No
Journeys	Yes	No	No	Yes	No	No
Forms	Create and View	View	View	Create and View	Create and View *	View
Publishing Profiles	Yes	No	No	Yes	No	No
Surveys	Yes	No	No	Yes	View only*	No
Mandatory Reads	Yes	No	No	Yes	Yes*	Yes*
Audit Log	Yes	No	View only	No	No	No
Raising Support Tickets	Yes	Yes	Yes	Yes	Yes	Yes
Submitting Feature Requests	Yes	No	No	No	No	No

*only for groups they're admins of

🔏 Admin portal permissions

Permission	Org Admin	People Admin	Support Admin	Content Moderator	Group Admin	Content Creator
Authentication	Yes	No	No	No	No	No
Company	Yes	No	No	Yes	No	No
Billing	Yes	No	No	No	No	No
Audit Log	Yes	No	View Only	No	No	No
Analytics	Yes	Yes	No	Yes	Yes	Yes
Hub	Yes	No	No	Yes	Yes	Yes
App Management	Yes	No	No	No	No	No
Key Contacts	Yes	No	View Only	No	No	No
Groups & Group Profiles	Yes	Yes	View Only	Yes	Yes	Yes
Import Users	Yes	Yes	No	No	No	No
Invite Users	Yes	Yes	No	Yes	Yes	No
Users & User Profiles	Yes	Yes	View Only	No	Yes	No

🗂 Organization Admins

Assign user roles

🧢 User Roles within Blink

Group Posting Permissions

Content Creators

Roles and Permissions