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Roles and Permissions

Summary of the available roles for users and the level of access that each entail

Margaret Greer avatar
Written by Margaret Greer
Updated this week

Introduction

There are multiple levels of administration and each user role has a different level of permission to the different areas of Blink. Users can be Basic Users, Group Administrators, Content Creators, Content Moderators, Organization Administrators, People Administrators, or Support Administrators.

🔍 Overview of each role

Basic Users

This will be the majority of your users. They only have access to the main Blink app, so the Feed, Chats, Directory and Hub. Basic users will not be able to use the Admin portal and have restricted use of certain features.

Each group can have multiple administrators who get access to a few more features in the main apps and the Blink Admin portal.

They have access to the ‘Admin Panel’, but a restricted view of only the users within the Groups they’re part of. They can help you manage your organization on a local level. We often see Team Leads, Supervisors, and Managers take on this role.

Group Administrators may be assigned by other Group Administrators or an Organization Administrator from within the Team profile in the Directory or in the Admin portal.

Group Admins can access and edit user profiles for those on their teams, but they cannot deactivate their profiles. Only Org Admins can deactivate users.

A group also has the option of assigning users to be a Content Creator. This will apply at a group level ONLY.

The Content Creator role allows users to create and manage team level content creation without any user management abilities. They can feature posts in the carousel, manage comments on posts made to their groups, and pin posts for their groups.

Content moderators have access to the ‘Admin Panel’ are able to add, edit, or delete any content in the Feed and Hub. They are also able to send out mandatory reads.

Organization administrators have full access to all features in both the main apps and the Admin portal.

People administrators have a limited set of organisation administrator capabilities. They are able to complete moderation & user management tasks but without any Hub administration abilities

Support administrators are granted view only access to users and teams, with the extra ability to create support tickets

✏️ Changing/Assigning Roles

Assigning Group Roles

  1. In the Admin panel, go to the "Group" section and select the group you're working on.

  2. Select the "Members" header. Search for the user you'd like to make an admin.

  3. Click on the ··· button next to a user’s name and select Change role.

  4. Select the role you wish to assign to the user and click "Apply" to save the changes.

Assigning other admin roles

All other administrator roles are assigned from a user’s profile in the Admin Panel instead of in the Groups view.

  1. Select the ‘Admin Panel’ and navigate to the "Users" section.

  2. Search for the user you'd like to update. Select their name to open their profile.

  3. Scroll to the bottom of the page to the drop-down labelled "Role" and select the admin role you'd like to grant to this user.

  4. Click "Save changes" to finalize the update.

Layering Admin Permissions

Blink Supports the option to layer group-level permissions on top of organization level permissions. This means that you may have a user that's both a Group Admin and a Support Admin, for example. We've included a few examples of other scenarios below.

⛔ Restricted features

Permission

Org Admin

People Admin

Support Admin

Content Moderator

Group Admin

Content Creator

View Users

Yes

Yes

Yes

No

Yes*

No

Edit and Invite Users

Yes

Yes

No

No

Yes*

No

Deactivate Users

Yes

Yes except for Content Moderators or Org Admins

No

No

No

No

Create Teams & Communities

Yes

Yes

No

Yes

No

No

Manage Teams & Communities

Yes

Yes

View only

Yes

Yes*

No

Manage Group Membership

Yes

Yes

No

Yes

Yes*

No

Manage Hub content

Yes

No

No

Yes

Yes*

Yes*

Priority/Feature Feed Posts

Yes

No

No

Yes

Yes*

Yes*

Pinning Feed Posts

Yes

No

No

Yes

Yes*

Yes*

Event Creation

Yes

No

No

Yes*

Yes*

Yes

Live Streaming

Yes

Yes

Yes

Yes

Yes

Yes

Moderation

Yes

Yes (for content that is not overseen by a Group Admin)

No

No

Yes*

No

Analytics

Yes

Yes

No

Yes

Yes

No

Org Settings

Yes

No

No

No

No

No

Journeys

Yes

No

No

Yes

No

No

Forms

Create and View

View

View

Create and View

Create and View *

View

Publishing Profiles

Yes

No

No

Yes

No

No

Surveys

Yes

No

No

Yes

View only*

No

Mandatory Reads

Yes

No

No

Yes

Yes*

Yes*

Audit Log

Yes

No

View only

No

No

No

Raising Support Tickets

Yes

Yes

Yes

Yes

Yes

Yes

Submitting Feature Requests

Yes

No

No

No

No

No

*only for groups they're admins of

🔏 Admin portal permissions

Permission

Org Admin

People Admin

Support Admin

Content Moderator

Group Admin

Content Creator

Authentication

Yes

No

No

No

No

No

Company

Yes

No

No

Yes

No

No

Billing

Yes

No

No

No

No

No

Audit Log

Yes

No

View Only

No

No

No

Analytics

Yes

Yes

No

Yes

Yes

Yes

Hub

Yes

No

No

Yes

Yes

Yes

App Management

Yes

No

No

No

No

No

Key Contacts

Yes

No

View Only

No

No

No

Groups & Group Profiles

Yes

Yes

View Only

Yes

Yes

Yes

Import Users

Yes

Yes

No

No

No

No

Invite Users

Yes

Yes

No

Yes

Yes

No

Users & User Profiles

Yes

Yes

View Only

No

Yes

No

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