Mandatory Reads let you distribute important policies, documents, and training to your teams and get a confirmed acknowledgment from each person that they have read it. Unlike regular Hub pages, Mandatory Reads track who has and hasn't acknowledged - and let you send targeted reminders to those who haven't.
What is a Mandatory Read? A Mandatory Read is a Hub page that requires users to confirm they have read the content. When published, users are notified via a banner and push notification and must tick a confirmation box to acknowledge it. Admins can track acknowledgments and send reminders to anyone who hasn't responded.
✅ Why Mandatory Reads matter
• Replace manual sign-off processes with a tracked digital acknowledgment
• See exactly who has and hasn't read each piece of content
• Send targeted reminders only to users who haven't acknowledged yet
• Confirmation data is retained even when a Mandatory Read is deactivated
⚠️ Admin access required. Organization Admins and Content Moderators can create, edit, and manage Mandatory Reads across all teams. Team Admins can only manage Mandatory Reads for the teams they administer.
📝 How do I create a Mandatory Read?
You have two options: create a new Mandatory Read from scratch, or convert an existing Hub page.
Create from scratch
Go to the Admin portal and click Mandatory Reads under the Content Studio section.
Click Add Mandatory Read.
Choose the location in the Hub where the Mandatory Read will appear.
Add your content. From the Page Properties you can also:
Edit the confirmation statement (see below)
Protect the page with biometric or passcode authentication
Enable on-demand translation (Pro and Enterprise plans)
Toggle Share to Feed to automatically post a Feed link when you publish
Click Publish. If Share to Feed is on, a post box appears - set the audience and click Share.
Convert an existing Hub page
In the Admin portal, go to Content Studio > Hub.
Find the page and click to open the page editor.
Under Page Properties, toggle on Mandatory Read.
Click Update.
⚙️ How do I edit, move, or delete a Mandatory Read?
All three actions are available from the ··· menu on the right-hand side of the Mandatory Read in the Admin portal.
Edit
Editing does not reset existing acknowledgments. If the change is significant and you need everyone to re-confirm, create a new Mandatory Read instead.
Click ··· next to the Mandatory Read and select Edit.
Make your changes and click Update.
Move
⚠️ Moving a Mandatory Read changes its audience. Check which teams have access to the new location before moving.
Click ··· and select Move.
Choose the new location and click Move.
Confirm by clicking Move and change the audience.
Delete
🚫 Deleting a Mandatory Read permanently removes all content and acknowledgment data. This cannot be recovered.
Click ··· and select Delete.
Read the warning carefully, type CONFIRM, and click Delete Page.
👥 How do I change the audience?
You can change the audience of a Mandatory Read directly - but only if it is a standalone document, not inside a folder. Mandatory Reads inside folders inherit the folder's audience automatically.
Click the Mandatory Read in Hub admin and click Edit.
Go to Audience and select the new team.
Click Update.
🔁 How do I activate or deactivate a Mandatory Read?
A deactivated Mandatory Read remains visible in the Hub but no longer asks users to confirm it. Acknowledgment data is retained. When you reactivate it, users who haven't confirmed are notified again.
Deactivate
Open the Mandatory Read in the page editor.
Under Page Properties, toggle off Mandatory Read.
Click Update.
Reactivate
Open the Mandatory Read in the page editor.
Under Page Properties, toggle on Mandatory Read.
Click Update.
💡 After reactivating, send a reminder to notify users who haven't confirmed yet.
🔔 How do I send reminders?
Reminders are only sent to users who have not yet acknowledged the Mandatory Read. You can send to the full audience or target a specific team.
Send to everyone who hasn't acknowledged
Click ··· next to the Mandatory Read and select Send Reminders.
Give the reminder post a title and introduction.
Choose the Post type and click Share.
Send to a specific team
Click on the Mandatory Read to open its analytics view.
Use Send Reminder next to a specific team to target only that group.
Complete the post box and click Share.
✏️ How do I edit the confirmation statement?
The confirmation statement is what users see and agree to when acknowledging a Mandatory Read. You can customize both the button text and the statement wording.
Open the Mandatory Read in the page editor.
Under Page Properties, click Edit Statement.
Choose a button label: Confirm, Acknowledge, Accept, Approve, or Agree.
Select an existing statement or click New to write a custom one. Custom statements are saved and can be reused.
To delete a saved statement, hover over it and click the ··· menu. The default statement cannot be deleted.
📱 How do I acknowledge a Mandatory Read?
When a Mandatory Read is published and assigned to you, you will be notified in two ways.
Via the banner
Tap Read Now in the notification banner at the top of the app.
Read the content in full.
Tick the confirmation box at the bottom of the page and tap Confirm.
Via the Hub
Tap the Hub icon - a red notification dot shows you have outstanding Mandatory Reads.
Scroll to Mandatory Reads and select the outstanding one.
Read the content, tick the confirmation box, and tap Confirm.
❓ FAQs
How will users be notified about a new Mandatory Read?
How will users be notified about a new Mandatory Read?
A notification banner appears at the top of the app until the user acknowledges the Mandatory Read. A push notification is also sent to their mobile device and desktop.
Will new users see Mandatory Reads assigned before they joined?
Will new users see Mandatory Reads assigned before they joined?
Yes. When a new user opens Blink for the first time, any active Mandatory Reads assigned to their teams will appear in their Outstanding list.
What happens to acknowledgment data when a Mandatory Read is deactivated?
What happens to acknowledgment data when a Mandatory Read is deactivated?
Acknowledgment data is retained. If the Mandatory Read is reactivated, all previous confirmation records remain visible in the Admin dashboard. Users who had not yet confirmed will be notified again immediately on reactivation.
How often can I send a reminder?
How often can I send a reminder?
There is no limit - you can send reminders at any time. Reminders are only delivered to users who have not yet acknowledged, so they will not bother users who have already confirmed.
Does editing a Mandatory Read reset acknowledgments?
Does editing a Mandatory Read reset acknowledgments?
No. Editing a Mandatory Read does not clear existing acknowledgments. If the content change is significant enough to require everyone to re-confirm, create a new Mandatory Read instead.
🚀 What's next?
Now you know how Mandatory Reads work, here's where to go next:
Protect sensitive content - Protected Content
Understand admin roles - Roles and Permissions
Manage your Organization Admin capabilities - Organization Admins