To ensure a secure and compliant platform, Block Genius requires all users to complete KYC (Know Your Customer) verification. This process is essential to comply with international regulations and protect user accounts. Below, we'll go over the step-by-step procedure to get your account verified.
Why KYC is Important
KYC verification allows Block Genius to:
Ensure compliance with anti-money laundering (AML) regulations.
Safeguard user accounts against fraudulent activities.
Enable access to features requiring verified accounts.
Completing KYC is a straightforward process that enhances your account's security and functionality.
How to Verify Your Account
Log Into Your Block Genius Account
Begin by logging in to your account. Navigate to the Profile section.Start the KYC Process
Click on Verify to initiate the process. Ensure that you have the required documents ready to avoid delays.Submit Personal Information
You will be prompted to fill in your personal details, such as:Full Name
Date of Birth
Residential Address
Ensure all information matches the details on your submitted documents.
Upload Identification Documents
Upload clear, high-quality images of the following:A government-issued ID (e.g., passport, driver’s license, or national ID card).
Proof of address (e.g., a recent utility bill, bank statement, or official letter).
The documents must be valid, legible, and not expired.
Facial Verification
You will be asked to complete a facial verification step. This involves taking a selfie or short video to confirm your identity.Submit and Wait for Approval
After submitting your information and documents, the Block Genius team will review your application.The review process usually takes 1 hour but could sometimes take up to 48 hours.
If you need additional information, you will receive a notification.
Once approved, you will receive a confirmation email, and your account will be fully verified.
Troubleshooting and Tips
Check Document Validity: Make sure your documents are valid and have not expired. The details should be visible without any obstructions or glare.
Follow Instructions Carefully: Pay close attention to the instructions provided during the KYC process. These may include specific actions for the liveness check, such as blinking, smiling, or turning your head, as well as instructions for capturing and uploading your documents.
Do Not Upload Photos: Please do not upload images but instead take them directly with the camera. This is one of the primary issues encountered during the KYC process.
Ensure Good Lighting and Quality: Use a well-lit environment when taking photos of your documents or completing the liveness check. The images should be clear, with no blurs or reflections, to ensure all information is legible.
Double-Check Information: Before submitting your information, double-check all entries for accuracy. Mistakes in your name, date of birth, or address can lead to delays or rejection of your KYC application.
For more information or assistance, feel free to contact our support team. Verifying your account is a crucial step to unlocking the full potential of Block Genius!