If your deposit isn't showing in your Block Genius account, there are a few common reasons that may explain the issue. Below are the potential causes and solutions:
1. Deposited to the Wrong Wallet Address, Coin, or Network
This is the most common reason a deposit might not appear. For example, if you sent funds to the correct deposit address but selected the wrong network (e.g., sending USDT through an unsupported network), the deposit won’t show.
How to Resolve It:
To check if the funds can be recovered, please send us the following details:
Network used
Deposit address
Date of the deposit
Amount sent
Coin type
Transaction ID
Important: Do not send screenshots. Instead, copy and paste the requested information directly into the support chat.
2. Delayed Processing Times
Deposits may take some time to process, depending on the network's congestion or issues with the blockchain. It’s important to check the status of the blockchain transaction to see if it's still pending or processing.
What to Do Next
If your deposit doesn’t appear within the expected timeframe, double-check the transaction details and contact Block Genius support with the required information to assist in tracking the issue.