A correct tax report needs a complete transaction history. Two signs that yours is complete: the balance of each integration matches your exchange or wallet, and there are no tips in the dashboard or in the transactions.
If you still find a missing, duplicate or incorrect transaction, the right path depends on the cause: a special feature of your account or a problem with the integration itself. This article helps you tell them apart.
ℹ️ Good to know: What an integration can import also depends on the exchange or blockchain. Some products or transaction types are (not yet) delivered by the platform technically. An import problem is therefore not automatically an error in Blockpit. What each integration covers is described in its article under Exchange integrations and Blockchain and wallet integrations.
✅ Check it yourself first: the tip "Missing History"
Usually a single transaction is missing, one is duplicated, or the integration does not deliver a certain type of data. You can often find the cause through the tips or the guide for your integration and fix it yourself.
If, however, resolving it requires an individual analysis of your transaction history or your entire Blockpit account, we recommend the Blockpit Expert Service as the fastest and most efficient solution.
Before you report anything, check three things:
1️⃣ Current status: Click Sync all and then Calculation. Some gaps close this way.
2️⃣ Import scope: Does the article for your integration say that it does not deliver this type of transaction at all? Then you add it manually or via CSV.
3️⃣ Deleted instead of missing: Look under the filter View: Deleted / Spam. Transactions deleted the normal way are there and can be restored.
4️⃣ After a file upload: If a repeated upload imported 0 transactions or a row is missing, the date limit usually applies: Blockpit only imports transactions after the latest existing one. Choose an earlier import period in the upload dialog.
I found a missing, duplicate or incorrect transaction
You compared your exchange or wallet history with Blockpit and found a discrepancy. Then there are two possible causes:
If it is an individual feature of your account or your transaction history, we recommend our Blockpit Expert Service. Our specialists analyze your transaction history, reconcile holdings, identify missing or incorrect data and give concrete recommendations. Depending on the product you choose, they can also actively prepare your transaction history on request.
If, on the other hand, you suspect that a Blockpit integration fundamentally does not import certain transactions or imports them incorrectly, report this to our support as a possible integration problem. Support only checks whether there is a technical problem or a limitation of the integration and, where possible, improves it based on your examples.
When is the Blockpit Expert Service a good fit?
Expert Check and Expert Service are available for customers in Germany, Austria and Switzerland.
The Blockpit Expert Service is the recommended solution in particular when an individual analysis of your Blockpit account is required.
This applies, for example, to:
balance/holding discrepancies
missing or duplicate transactions
historical data gaps
complex API or CSV imports
migration/transfer of data into the Blockpit template
multiple wallets or exchanges
DeFi, NFT, futures, margin or copy trading
incomplete or incorrect cost basis
extensive reconstructions of the transaction history
Our experts analyze your account individually and help you build a complete and correct data basis for your tax calculation.
When should I contact Blockpit Support?
Regular Blockpit Support helps with technical product or integration problems, asset mappings, incorrect asset assignments, or if you suspect that an integration fundamentally does not import certain transactions correctly.
Please note that our support team does not carry out individual balance reconciliations, complete reconstructions of transaction histories or extensive data preparation. These services belong to the Blockpit Expert Service.
What information is needed to check a possible integration problem?
The more complete your details are, the faster support can understand a possible integration problem.
The following information serves to check possible technical integration problems. If your request instead requires an individual analysis of your transaction history or account data, we recommend Blockpit Expert Support as the preferred solution.
Please send us:
1️⃣ The product: which product of the exchange or wallet you use (e.g. Spot, Earn, Futures), with a screenshot.
2️⃣ Example transactions: a screenshot and a CSV or Excel extract of your history in which the missing or incorrect transaction is marked.
3️⃣ For blockchain and wallet integrations, additionally: the public wallet link or public key, or the explorer link or transaction hash of the affected transaction.
💡 Tip: Take the screenshots on a desktop and make sure that the header and column titles of the history are visible.
🎓 If the information provided shows that there is no technical limitation of the integration but that an individual analysis of your data is required, we recommend Blockpit Expert Support as the preferred solution.
⚠️ Typical mistakes when reporting
✗ Only writing transactions are missing → without an example, nobody can check the import
✗ Phone screenshot without column titles → date, asset and amount cannot be matched
✗ Forgot the wallet address → for blockchain integrations nothing can be traced