If you're having trouble connecting to a charging station using the Bluedot app, here are the steps you should follow to troubleshoot the issue:
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1. Ensure that the charging plugs are active and properly connect your vehicle to the plug.
2. Attempt to start the charging process by selecting 'Start charging' in the app and following the on-screen prompts.
3. If you encounter an error, try starting the charging process a few more times.
4. If the error persists, consider using a different charging station.
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If the station fails to connect with the vehicle and the Bluedot App shows that charging has started, do not worry. After 3 minutes, this process will close automatically. You can try again after closing.​
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In case your charging session fails after following these steps, please contact us via Live support on the app. One of our priority customer support members will assist you as soon as possible.
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Bluedot won't charge you for any charging that your vehicle isn't charging!