If you're experiencing difficulties connecting to a charging station using the Bluedot app, follow these steps to resolve the issue:
Check the Charging Plug Connection:
Ensure the charging plug is active and securely connected to your vehicle.
Your vehicle’s display should confirm the connection status with messages like “Connected” or “Charging Ready.” Make sure this confirmation is displayed before proceeding.
Start the Charging Process:
Open the Bluedot app and select ‘Start Charging,’ then follow the on-screen instructions.
Check the charging station’s display for any error messages or notifications, such as “Connector Fault” or “Out of Service.”
Verify the Connector ID:
Ensure that the Connector ID in the Bluedot app matches the one displayed on the charging station. Connector names can vary by network, appearing as “Left side,” “Connector 02,” “Spotter,” “Apollo,” or “Charger 03:202204-02.”
Note: "Left side" or "Right side" refers to the plug that is on your left or right when facing the station.
Retry if Necessary:
If an error occurs, attempt to start the charging process a few more times.
Switch Stations if Needed:
If the error persists, try using a different charging station.
Additional Information:
If the station fails to connect with your vehicle but the Bluedot app shows that charging has started, don’t worry. The process will automatically close after 3 minutes, and you can try again.
You can initiate multiple charging sessions. If a charging attempt on your Bluedot app fails, the session will be terminated after a short period.
If your charging session fails after following these steps, please contact us via Live Support on the app. Our priority customer support team will assist you promptly.
Note: Bluedot will not charge you for any session where your vehicle did not successfully charge an you will not overcharged!