If you enter the wrong 6-digit code into the NetGuard security screen too many times during log in, you’ll see an error message asking you to reset your token access.
You can get your NetGuard access reset by a Business Banking administrator within your organisation. If there isn’t an administrator who can reset your NetGuard token, you’ll need to get us to reset it for you.
Resetting another user’s NetGuard access
If you’re a Business Banking administrator, you can reset another user’s NetGuard access.
Go to the Administration tab.
Select User list from the left-hand menu.
Find the user you need to reset the token for.
Click on Reset NetGuard Access.
Getting us to reset your NetGuard access
If there are no administrators available to reset your NetGuard access, you’ll need to get us to reset it for you.
Print out and fill in Request to reset my NetGuard access PDF 28KB.
Get the form signed by the owner(s) of your company’s BNZ bank accounts.
Scan and email the form to onlinerequests@bnz.co.nz or fax it to +64 4 474 7777.
When we’ve processed your form, we’ll email you with step-by-step instructions on how to log in. On business days, this usually happens 2-3 hours after we get a signed copy of your form.
If you no longer want to use your NetGuard token to login
You can set up and use the BNZ Business app to log in to your Business Banking. However, if your NetGuard token is locked out, you’ll need to reset your NetGuard access to be able to activate the app.