Occasionally, you may need to issue a refund to a customer for an order that was processed and paid for through the dashboard.
Navigate to your Orders page
Find the order that needs to be refunded
Search by order number, customer name or boat name
Once you click on the right order, you'll be on the order's page.
In the action drop down at the top right corner, you'll need to re-open the order.
After re-opening the order, scroll down until you see "Refund" in the Payment box.
In the refund pop-up, you'll be able to refund the entire transaction, or you can adjust the refund amount to provide a partial refund.
The refunded amount can not be larger than the original payment.
Note: Refunds must be submitted within 180 days of the date and time the original transaction was settled. All refunds submitted to the payment gateway after the 180-day period will be rejected.