Claim Process
How do I submit a claim on behalf of a customer?
Firstly, click the 'I'm a Boat Technician' button on our website, and then click the 'Open Claim' button. Fill out all the required fields to complete the process.
Can I start the repair work immediately after submitting the claim?
No, you must wait for our authorization before starting any repair work. We will review the quote and provide approval to ensure the repairs are covered under the customer's service agreement.
Billing and Payment
How do I get paid for the repairs?
Once the repair work is authorized and completed, submit the final invoice through our website/e-mail. We will process the payment according to the terms agreed upon in the service agreement.
What details should be included in the invoice?
The invoice should include the customer's information, boat details, a breakdown of parts and labor costs, and any additional charges. Ensure that all items match the initially authorized quote.
Contact and Support
Who should I contact if I have questions about the claim process?
If you have any questions, you can contact our customer support team at +1 888-503-7745 or send an email to support@boatzonprotect.com. We are here to help you with any inquiries or issues.
What are your customer support operating hours?
Our customer support team is available from 9 AM to 5 PM EST and closed on weekends and holidays.
Policy and Coverage
What should I do if the repair cost exceeds the authorized amount?
If the repair cost exceeds the authorized amount, contact us immediately before proceeding with any additional work. We will review the new estimate and provide further authorization if necessary.
Are there any types of repairs that are not covered?
Certain repairs might not be covered under the service agreement, such as routine maintenance, repairs due to neglect or misuse, and non-emergency work performed without prior authorization. Refer to the customer's Terms and Conditions for specific exclusions.