Skip to main content
All CollectionsTechnical SupportTroubleshooting
Quick Fixes: A Teacher's FAQ for Common Classroom Issues
Quick Fixes: A Teacher's FAQ for Common Classroom Issues

Need help? Check out these FAQs for solutions for common classroom issues.​

Rachel Stout avatar
Written by Rachel Stout
Updated over 4 months ago

My students aren't seeing the Placement Test

The Placement Test appears automatically the first time students log into the platform. If your students aren't seeing it:

  • Check the Progress Report to ensure that the student hasn't already finished the Placement Test. If you don't see "In Progress" next to their name, they're finished!

  • Ensure that no assignments are in place and Math Facts are turned off. Both of these features override the Placement Test in the game.

  • If students are seeing the "I don't know this yet" button, they're working on the Placement Test!

Assignments aren't showing for students

There are a few reasons why assignments might not be showing within the game.

  • First, check to ensure that students are signed in with the exact username and password shown on Students Tab, and that no duplicate accounts are listed.

  • Next, double check that the assignment is assigned to the student.

My students are seeing a "30 Days Left to Play" Notice

Students are only prompted to enter a parent's email address if they aren't yet enrolled in a teacher's classroom.

Solution: Add the student's account to your classroom to remove this prompt.

  • To skip this step, click "Skip" and then "Start"

  • Ask your student to enter your class code to join your class

I assigned a specific skill, but my students are only seeing basic math questions

Math Facts are set to prioritize over assignments.

Solution: Turn off Math Facts or set assignments to prioritize first.

  1. Click "Manage Math Facts" on the Classroom Page

  2. Click "Edit for Multiple Students"

  3. Click "Turn off Math Facts" or "Prioritize Assignments"

As always, don't hesitate to contact us via the Live Chat or at contact.boddlelearning.com if you need additional help!

Did this answer your question?