Steps
- Reply to your order confirmation (or write from the email you used at checkout) with the complete new address: street and house number, city, ZIP code. Add a phone number only if it has changed.
- We reply with the corrected address so you can check it.
- Orders are dispatched within 24 hours on business days, often within a few hours, so the sooner you write, the better.
If / Then
- The parcel hasn't shipped yet → we change the address and confirm.
- The parcel has already shipped → use the "change delivery address / delivery options" link in the courier's SMS or email notification (PPL, SPS, DHL and DPD all offer it). If that isn't possible, simply don't accept the parcel: it returns to us and we re-send it to the new address at no cost to you.
- The parcel was delivered to the old address anyway → tell us; we'll arrange the re-delivery or a refund.
- The country is wrong → we cancel the order and you place a new one in the shop for the correct country (.cz, .sk, .pl, .hu).
What we need from you
- The complete new address (street, house number, city, ZIP)
- A phone number only if it has changed
Notes
- Please double-check the address and phone number in your order confirmation: a missing house number or a phone number with the wrong country code (e.g. +420 instead of +36 or +48) is the most common reason a courier can't deliver.
- You never need to send us the order number or checkout email — we find your order from the email you write from.