Short answer
You'll receive a tracking link as soon as your parcel ships. You can also find it in your order confirmation or in My Account → Orders.
Steps
Check your inbox (including Promotions/Spam) for our shipping email.
Open My Account → Orders to see the latest status.
Click the tracking link to view scans and the estimated delivery date.
If you can't find the link, reply with your order number and we'll resend it.
If / Then
If tracking hasn't updated for 3+ business days → reply and we'll open a courier ticket.
If it says "Delivered" but you don't have it → check shared mail areas, neighbours, and pickup points. If it's still missing, contact us and we'll investigate.
What we need from you
Order number
Checkout email (the address you used when ordering)
Country + postcode
Any tracking number you see
Brief description of the issue (e.g., "no scans since Monday")
Notes
Tracking updates can lag during weekends and holidays.
Some couriers update only after a local handover (e.g., to Packeta/GLS partners).