Steps
- Reply to your order confirmation (or write from the email you used at checkout) and say exactly what should change — e.g. "both boxes raspberry" or "90 sticks instead of 30".
- We reply confirming the change, or telling you the parcel has already left and what to do next.
- Please don't place a second order to "fix" the first one unless we ask you to — you'd end up with two parcels.
If / Then
- Not shipped yet → we change it and confirm.
- Already shipped, paid cash on delivery → don't accept the parcel from the courier (nothing to pay, it returns to us automatically) and place a new order with the right variant.
- Already shipped, paid by card → accept the parcel and write to us; we arrange the exchange or the refund.
- Two orders placed by mistake → tell us which one to keep; we cancel the other. If both already shipped, accept the one you want and refuse the other.
- Wrong flavour noticed after delivery, box unopened → write to us and we'll agree the exchange.
What we need from you
- The exact change you want (quantity / pack size / flavour)
Notes
- The flavour is chosen on the product page (tabs "Unflavoured" / "Raspberry"). If no flavour is chosen, the order defaults to unflavoured — please check the order confirmation right after ordering.
- You don't need to send us the order number or checkout email — we find your order from the address you write from.