Steps
- Reply to your order confirmation (or write from the email you used at checkout) and tell us briefly why you're returning it. If you paid cash on delivery, include the bank account number (IBAN) for the refund.
- Send the product to: FHB Group, Priemyselná 3, 900 21 Svätý Jur, Slovakia. Return postage is paid by you; any postal service is fine, keep the receipt.
- We refund within 14 days of receiving the parcel — usually within 5 business days. Card, Apple Pay, Google Pay and BLIK payments go back to the original card or account and take a further 5–10 business days to show at your bank; cash-on-delivery orders are refunded by bank transfer.
If / Then
- The product is damaged, opened on arrival, missing or not what you ordered → no return needed, see "Wrong / damaged item".
- You had a health reaction → write to us; we handle it individually and don't ask you to send the product back.
- You ordered the wrong flavour or quantity → see "Order change (quantity / variant)".
- The parcel hasn't arrived yet and you no longer want it → tell us; for cash on delivery simply don't accept it, nothing to pay.
- It's not your first order → the guarantee doesn't apply, but the statutory 14-day right of withdrawal for unopened products does; the same return steps apply.
What we need from you
- A short reason for the return
- Bank account number (IBAN) — only if you paid cash on delivery
Notes
- The 30 days count from the delivery of your first order.
- Delivery fees and return postage are not refunded.
- You don't need to send us the order number or checkout email — we find your order from the address you write from.