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ISSUE: Bola isn't listening to me (no measurements are being entered into the chart)

Written by Martha Galewski

This articles covers didn't troubleshooting steps you can try when Bola doesn't appear to be listening to you...how rude?!

Troubleshooting steps to try:

Steps

Link

1

Check your microphone

2

Verify your license key

1. Is your input mic unmuted and active?

Before moving onto additional troubleshooting steps, start by checking your microphone.

Is your mic unmuted and active?

1. Click the Windows key and type in "Sound" (or click on Search and type in "Sound") and then click on Manage input sound devices

2. Under the Input section, make sure the mic you would like to use with Bola is selected:

3. Click on the mic (>) to review settings for your device

4. Check your device's settings:

a. Make sure "Audio: Allow apps and Windows to use this device for audio" is allowed (as shown below)

b. Make sure input volume is not 0 (note: if your mic volume is too high such as over 80%, you may pick up too much background noise while charting)

4. Click Start test to and say "1,2,3"

5. If your mic is properly enabled, you should see a message similar to the following acknowledging that your mic is working and receiving input:

If this did not resolve your issue, move to the next section.

2. Verify your license key

Having an invalid license key can also cause issues with Bola. Specifically, if your license key does not match the Practice Management System you are using).

To check your license key and the Practice Management System it is intended for:

1. Open the Bola desktop app

2. Navigate to Options/App Info

3. Look at the EHR field and check whether it matches your current Practice Management system

Getting help

If the EHR field does not match your Practice Management System, contact Bola Support for assistance.

What are the tell-tale signs this is the issue?

  1. When you click the mic button (and it is now red), you do not hear an audible ding after clicking into your perio chart

  2. The banner to click into your perio chart does not go away in the Bola desktop app despite clicking into your Practice Management System's perio chart (as shown below)

3. Could your physical mic be broken?

Having an issue with your physical device could cause problems that look.

One way to troubleshoot whether your device is the cause of an issue is to plug in another

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