rePete identifies and imports products that customers may want to reorder. This happens both after initial onboarding is complete and as new products are added to your catalog. Qualifying products are imported as Standard rePete Products, making them eligible for nudge reminders.
rePete allows you to manage which products are eligible for reorder nudge reminders.
You can also add additional products to rePete as Standard Products. When you do, rePete nudges customers to reorder that same product after they purchase it.
Note: If you'd like to send nudges for a product that is different from the one your customer initially purchases, please visit Convertible Products. If you sell bundles, build-a-box, or other products that require customer selections before adding to cart, please visit Custom Products.
This article shows you how to add Standard Products to rePete, add Custom Products to rePete, and how to exclude products from rePete.
Add a Standard Product to rePete
To make additional products eligible for reorder nudges, please follow the steps below.
In rePete, go to Products.
Click Add products in the top right corner.
In the modal, select Standard Product.
In the product selector, check the box next to all products and variants you would like to include.
Click Select to confirm your choices.
The products should now appear under the rePete Products tab on the admin Products page.
Add a Convertible Product to rePete
Convertible Products allow you to send reorder nudge reminders for a product that is different from the one the customer originally purchased - for example, converting a sample to a full-size product, or offering a refill after a starter kit is purchased.
Convertible Products are managed as groups. Each group defines one or more Initial Products (what the customer purchases) and one Converts to product (what they will be nudged to reorder).
Before setting up a Convertible Product, make sure the Converts to product is already on your Standard rePete Products list.
In rePete, go to Products.
Click Add products in the top right corner.
In the modal, select Convertible Product.
Follow the on-screen instructions to select your Initial Products and your Converts to product.
The conversion group will appear in the Convertible Products tab.
Note: New Convertible Product setups do not affect customers with existing Predicted Schedules for standard rePete Products. They apply to new customers only.
For full details on Convertible Product rules, eligibility, editing, and deletion, please visit Convertible Products.
Add a Custom Product to rePete
Custom products are products that require the customer to make a selection before adding to cart, such as bundles or build-a-box products. When a customer receives a nudge for a custom product and clicks through, they will be directed to the product page or a custom URL of your choice - bypassing Smart Cart so they can make their selections.
To add custom products to rePete, follow the steps below.
In rePete, go to Products.
Click Add products in the top right corner.
In the modal, select Custom Product.
In the product selector, check the box next to all products you would like to add as custom products.
Click Select to confirm your choices.
Review the default product mapping. By default, the nudge link will direct customers to the product's main page. To use a custom URL instead, update the link in the mapping field.
Click Save.
To learn more about how custom products work and how to edit or remove them, please visit Custom Products.
Exclude products from rePete
Only Standard rePete Products can be excluded using the instructions below. To remove a Custom Product from rePete, follow the same steps below. To remove or delete a Convertible rePete Product, please visit Convertible Products.
In rePete, go to Products.
Click Exclude products in the top right corner.
In the product selector, check the box next to all products and variants you would like to exclude.
Click Select to confirm your choices.