If we've notified you about a discount or offer that applies within a certain timeframe, this offer will automatically be applied next time you charge or within the specified timeframe. You will not have to redeem it yourself!

Whether this offer applies to you specifically or if it is part of a larger event (e.g. Free Vend Friday), it will work in the same way.

If you already have purchased your energy upfront or have credit left in your account (from a Refill), these offers and discount will be applied to the energy in your account instead. For example, if you charge for 30kWh when there is a 50% discount offer going on, we will deduct 50% of the energy you spent instead of deducting the full amount. You will therefore only use 15kWh of the energy in your account instead of the full 30.

Did this answer your question?