Removing late fee from existing invoices which have had a payment applied to them
If the invoice has already had a full or partial payment applied on it, then you must first remove the payments from the invoice in question. To do this, you would need to either refund the payments already applied, or undo the recorded payment if the payment was collected manually.
Payments that have been made more than 45 days ago are unable to be refunded on Bonsai Payments. To resolve this, you may need to duplicate the invoice and manually apply the payment received. After this is accomplished, you can delete the original invoice.
To refund a payment that has been made with Bonsai Payments, Stripe Payments, or Paypal:
Navigate to the invoice in question and click on the three dots towards the top right of the invoice. From here, click on "Refund Payment"
To refund a payment that has been recorded manually:
Navigate to the invoice and click on the three dots towards the top right of the invoice. From here, click on "Undo Record Payment"
This will allow you to remove the late fees, as instructed in the previous section.
Removing late fee for all future invoices
To make sure you do not charge your clients a late fee in the future, simply:
Go to Settings > Defaults
Under 'Invoices':
Enter 0 in the Default Late Fee (%) field
Select 'Save Changes'
Please note: that the late fee input will still appear when editing an invoice, but it will be 0% by default so it will not affect the amount that your client is charged.