As of September 12, 2025, Crystal Reports will be deprecated in ETO. This change is part of our ongoing investment in improving platform security and delivering a modern, unified reporting experience through ETO Results.
If your organization relies on Crystal Reports today, this article will walk through what to expect and how to prepare for this transition.
What’s Changing and Why
Crystal Reports are being removed due to SAP’s end of support for the technology, which introduces security risk. This deprecation also simplifies how reporting works across ETO by consolidating tools into Results Reporting.
Some of the most-used Crystal Reports will be rebuilt in Results (WebI format). Others will need to be manually recreated using your existing data in ETO.
Where do I access reports going forward?
The My Reports tab will remain in the navigation bar, but the following Crystal-only pages will be removed:
Standard Reports
Assessment Reports
Demographics Reports
Entity Reports
ETO Barcode
Program Group Reports
Assessment/Survey Flat File
Sections of the View Reports (Legacy) page
Instead, use:
The Results Reporting button to build new reports or access saved ones
The Custom Reports page (if applicable)
The updated View Reports page for access to standard WebI Results reports
Are any Crystal reports being preserved?
Yes. A select number of high-use Crystal Reports will be rebuilt and accessible in WebI format within Results Reporting. These include:
Review Efforts for Participant
Participant Notes by Date
Program Enrollment Report
Login/Logout Report (Site)
Select reports from Notes, Demographics, and Assessment flows
Note: This list is not exhaustive. More reports may be recreated in Results based on usage.
While most of these Results reports are expected to replicate the original Crystal versions with similar fields and filters, the Results reports will visually reflect a more modern design.
For example, the following screenshots show the “Participant Enrollment/Dismissal” Crystal report and its recreation in Results as the “New Dismissals per Year/Month/Day” report.
Important: This is only one example of a Results report. Users will have the ability to update both the colors and logo within a report to reflect your organization’s needs.
How do I export a Crystal report?
If you're unsure whether you'll need a specific Crystal Report after the deprecation, we recommend exporting a copy now for future reference.
To export a Crystal report, click to open the report you want to save and select the Export icon in the upper left corner of the report window.
Select PDF from the File Format dropdown, then click Export.
Save the file to a secure location for reference when recreating it in Results.
Recreating Crystal Reports in Results
If you’re new to Results Reporting, check out our Reporting in ETO section in the help center for step-by-step guides, including our “Getting Started” article here.
Below is a walkthrough of how to recreate the “Participant Notes by Date & Outcome” report in Results as an example.