Support
Customer support policies and available packages and add-ons
16 articles
What is the Resource Center?Check out all of the helpful resources you can access from our central resource center hub!
Support Policies
Contact information, hours of operation, case priorities, and more
ETO Support | Scheduled Maintenance
Support has a new email address!
ETO Support Policies | Critical Cases and After-Hours Support
ETO Support Policies | Defect Severity Levels
ETO Support PortalHow to use ETO's Support Portal for ETO Admins
Ideas Portal | Submit an Idea#Idea#Portal#FeatureEnhancement
ETO Support Policies | Contact ETO SupportContact information for Bonterra ETO Support
Support Packages and Add-ons
Additional support available for purchase based on organizational need
ETO Packages and Add-Ons | Enhanced Support PackageIncrease efficiency, secure funding, and scale impact with Bonterra Enhanced Support.
ETO Packages and Add-Ons | Premier Support PackageIncrease efficiency, secure funding and scale impact with Bonterra Premier Support.
ETO Packages and Add-Ons | Advanced Support Consultant
ETO Packages and Add-Ons | ASC Program Management Bundle
ETO Packages and Add-Ons | Phone Support Blocks
ETO Packages and Add-Ons | What is included in my ETO Instance?What is included in the Touchpoint Bundle? Add-Ons? What is ETO?
ETO Packages and Add-Ons | ETO Support Packages (Free and Add-On)This article covers our different support packages and what is included for each.
Bonterra Invoice Payment Portal
Resources related to making payments and managing invoices with Bonterra
Bonterra Invoice Portal GuideThis guide will walk you through the key features of the portal, helping you manage your invoices, make payments, and set up recurring bill