Support FAQs
15 articles
Allow-listing Emails in InboxesWhitelist, allow-list, welcome-list, Gmail, Outlook, Mac
How to Take a ScreenshotHow to take screenshots for your Support inquiries. This article links to official manufacturer sites.
Robot Errors and Unexpected ErrorsResolving and reporting robot errors and unexpected errors.
ETO ChatETO has developed a new chat accessible by all ETO Admins.
Copy/Pasting without Formatting in Word#FAQ Turning off straight quotes and keeping special characters out of Copy/Paste from Word.
Searching for Articles#ETOChat #KnowledgeBase #Articles #Search #Find
How to Check Your Internet SpeedIf you are concerned with slowness in ETO, here is how you can ensure you have the internet speeds required to run the software.
Copy/Paste without Formatting#FAQ Sometimes pasting in ETO requires pasting without formatting.
Zoom Remote SessionZoom meeting for Customer Support remote sessions
What is my IP Address?#FAQ Information on how to find your IP Address and what it is.
FAQs | Accessing your "Who Am I?" Information#FAQ How to find your "Who Am I?" #WhoAmI
Unsubscribe from Bonterra's Mailing List#FAQ
Allowing Bonterra Support Emails by IP Address#FAQ #Whitelist #Allowlist #welcomelist
How to locate your "Where Am I?" information#FAQ #WhereAmI
Find Response ID in ETO and ETO Results#Forms Touchpoints Response ID