If the expected bonus is missing, prepare a clear support request: account country, displayed currency, approximate registration time, and a screenshot of the notice. Mention that MAX200 was entered in the promo field. The code is required to activate the registration bonus. The reference is up to EUR 100; local display may vary. Never share passwords or login codes. 18+ only.
A ready-to-send support checklist
When the expected notice is missing, a concise report helps support understand the issue.
State the account country, displayed currency and approximate registration time.
Describe where you entered MAX200 and quote any error message exactly.
Attach a screenshot of the relevant screen with sensitive details hidden.
Ask support which offer is associated with the account and what amount is shown. Do not send passwords or one-time codes.