The following contains information pertaining to our LOS LendingPad and Encompass integrations. These LOS applications aid mortgage lenders in streamlining the loan origination process. They automates tasks such as application submission, underwriting, credit checks, documentation verification, and loan approval.
To establish an integration with Arive or to learn more about the other integrations we support, visit our Integrations 101 article linked at the end of this document.
Integrating LendingPad
The setup process for your LendingPad integration mirrors that of Arive, yet there are distinct functional differences worth noting.
One of the key distinctions between Arive and LendingPad is how they provide updates to Bonzo. With Arive, updates are triggered only when there's a change in loan status, while LendingPad sends updates for any changes made to the loan details, such as name or email address. This means that Bonzo receives more frequent updates from LendingPad compared to Arive, making the integration more dynamic.
For example, In LendingPad, if you make a correction like fixing a last name misspelling, it immediately notifies Bonzo about the change. On the other hand, with Arive, correcting such details might require waiting for a loan status change or employing a workaround like temporarily changing the status and then reverting it back, although this approach may not always be feasible in every situation.
LendingPad requires a Loan Officer (personal) or System Administrator (company/team) API Key. This key can be found by navigating to Settings, then Integrations, and looking for the API Key tab.
Integrating Encompass
Encompass provides extensive customization options, making it a more involved LOS integration to set up. Typically, members request an Encompass integration upon contract signing (for enterprise cases) or through their Member Success Advisor or Enterprise Team Member. If these scenarios don't apply, you can complete a custom integration form. After submitting the form, our integration team will reach out to collect any additional information needed to complete the integration. Additionally, they will schedule a kickoff call to delve deeper into the integration request and discuss next steps. Please note: Encompass Banker edition and Administrator access is required to set up the integration.
Configuring Encompass for integration with Bonzo involves setting up a subscription to your Encompass account. This subscription allows us to monitor specific events related to your loans, ensuring that your Bonzo account stays updated with the latest information.
Technical Note: The Bonzo integrations team leverages specific functions to establish an Encompass subscription. This subscription triggers notifications to the specified functions, which in turn makes a callback to Encompass, allowing us to bring your data seamlessly into Bonzo.
The events we subscribe to in Encompass include:
Milestone
Applications
Contacts
Borrower
Whenever there's a change in any of these areas (milestone change, status change, contact data, borrower data, etc.), Bonzo receives an update and syncs the necessary details. This includes importing important contacts like:
Borrower
Coborrower
Buyer Agent
Listing Agent
Additionally, we provide the option to filter specific folders in Encompass. This feature is useful if there are files or loan types that you prefer not to import into Bonzo (i.e. "denied loans," "withdrawn loans," "closed loans," "broker channel," etc.). You can choose to include or exclude folders based on your workflow and requirements.
Included folders: | Excluded folders: |
Pipeline | Denied Loans |
For organizing your loans and prospects, Bonzo aligns with Encompass Milestones. As your loan progresses through milestones in Encompass, it automatically moves through corresponding pipeline stages in Bonzo. For instance, when a loan reaches the "Submittal" milestone in Encompass, it transitions to the "Submitted" stage in your Bonzo pipeline. This synchronization ensures that your workflow remains smooth and consistent.
Here are some examples of how Encompass Milestones map to Bonzo Pipeline Stages:
Encompass Milestones: | Bonzo Pipeline Stage: |
File Started | File Started |
Sent to processing | Sent to processing |
Submittal | Submitted |
Cond. Approval | Conditional Approval |
Resubmittal | Resubmitted |
Approval | Approved |
Ready for Docs | Ready for Docs |
Docs Out | Docs Out |
Funding | Funded |
Shipping | Shipping |
Completion | Completed |
Our integration team will go over all this information with you during the initial implementation phase. It's crucial to mention that we'll require a few Encompass users from your team to take part in a beta phase before rolling out the integration company-wide. This step is essential for maintaining quality and reducing errors.
FAQ
If the assigned loan officer email address does not match an email address in our integrations table, we will not know who to assign the prospect to so it will not be imported.
If the prospect is missing both a phone number and email address, we will not import it.
If the payload includes a field that is not properly formatted, we will not be able to import it due to errors. For example, email address fields should be formatted as test@gmail.com and not “test@gmail.com; test2@gmail.com”
To learn more about Bonzo Integrations, click on the box below.