As an artist on Book An Artist, managing client inquiries and responding promptly is essential to maintaining a positive presence on the platform. To help you stay on top of your communications, the Blue Flag system is in place. This system highlights when inquiries haven't been responded to within an expected timeframe. In this article, we’ll explain what the Blue Flag means, how it affects your account, and what actions you should take when an order is flagged.
What Is a Blue Flag?
A Blue Flag is a notification that indicates when an inquiry has not received a timely response. This flag is triggered when:
You haven’t replied to a new inquiry within the expected time period.
Your response time exceeds the platform’s recommended window, even if you eventually reply.
The Blue Flag helps ensure that potential clients have a smooth and timely experience when reaching out to artists, keeping the platform's communication standards high.
What Happens When an Order is Flagged?
When an inquiry is flagged with a Blue Flag, it means that a potential client has reached out to you but has yet to receive a response. Here’s what happens next:
Notification of New Inquiry: You’ll see a blue flag icon next to the order or inquiry, indicating that you have an inquiry awaiting your reply.
Popup Information: When you hover over or click on the Blue Flag, a popup will appear with more detailed information about why the order has been flagged. This includes an explanation that the inquiry is awaiting a response.
Options for Response: You will then have the option to either:
Reply to the inquiry and start a conversation with the potential client.
Mark the inquiry as ‘Not Interested’ if you feel the inquiry doesn’t match your style or current availability.
Contact Support: If you believe the inquiry is a mistake or you need further clarification, there’s a "Contact Support" button within the popup. By clicking this button, you can reach out to the Book An Artist support team for assistance
Will This Affect My Account?
Yes, being flagged can potentially affect your account if the issue persists over time. Here's why:
Client Satisfaction: One of the key goals of Book An Artist is to ensure a high level of customer satisfaction. When a client submits an inquiry and doesn’t receive a response, it can create a negative experience for them. As a marketplace, we want to give clients the best possible experience, which means timely responses are essential.
Admin Work: When inquiries are left unanswered, it creates additional administrative work for our team. Our aim is to make the booking process as efficient and smooth as possible for both artists and clients, and non-response only delays that process.
Account Health: Not replying to legitimate inquiries or failing to use the "I'm not interested" button when necessary can result in your account being flagged for inactivity. If this becomes a recurring issue, it could harm your overall account health and reputation on the platform.
What Should I Do If I’m Flagged?
If you find that an order has been flagged with a Blue Flag, it’s important to take action. Here's a step-by-step guide on what to do:
1. Review the Inquiry
First, take a moment to look at the inquiry details. Decide whether this is a lead that aligns with your work and availability. If it’s a legitimate inquiry that you can pursue, respond promptly and engage with the potential client.
2. Mark as ‘Not Interested’ (If Applicable)
If you decide that the inquiry isn’t a good fit for you, follow these steps to mark it as "Not Interested":
On the Web:
Go to the inquiry page and click the "Not for me" button on the right side of the screen.
On the App:
Navigate to the Offers tab, then click the "Not for me" button for the respective inquiry.
When you click this button, you'll be asked to provide a reason for not being interested. Write an appropriate reason and submit it. This action ensures that the client knows you won’t be pursuing the lead, and it helps keep your account in good standing.
3. Contact Support if Necessary
If you believe the Blue Flag was applied by mistake, or if you need assistance with any specific situation regarding the flagged order, don’t hesitate to reach out to our support team. You can click the “Contact Support” button in the popup or email us directly at contact@bookanartist.com.au. Our team is here to help clarify any confusion or assist with any issues you may have.
Need help? Contact the support team via your artist panel by clicking on the support button.