At Book An Artist, we strive to ensure that all transactions and communications between clients and artists are smooth, transparent, and safe. One of the ways we maintain this high standard of service is by flagging certain orders that require attention. This article will explain what flagged orders mean, specifically focusing on OTP (Off the Platform) jobs, the actions you'll need to take if flagged, and how this might affect your account.
What is an OTP Job Flag?
An OTP job refers to jobs where conversations between the artist and client occur outside the platform. This might include sharing personal contact details or using third-party apps to continue discussions or exchange sensitive information. While it’s completely fine to discuss details with a client, using external communication platforms can lead to potential security risks and service disruptions.
The OTP job flag is applied when the platform notices that conversations and activities related to a job have moved away from Book an Artist. This flag alerts our team that the job is potentially incomplete or requires further investigation because it involves private information that should have been conducted through our secure platform.
Here are a few examples of when an OTP flag might be applied:
Personal information shared: The artist or client has shared personal contact details like phone numbers, email addresses, or social media profiles.
Communication outside the platform: The job was discussed or coordinated on external channels (e.g., text messages, emails, or third-party apps like WhatsApp).
Incomplete information: The job lacks updates or new information from the client, causing a delay in fulfilling the order.
What Happens When an Order Is Flagged?
When your order is flagged, the following steps take place:
A notification will appear: Notification of New Inquiry: You’ll see a red flag icon next to the order or inquiry. This message will explain why the job has been flagged, so you can understand the issue clearly.
Contact Support Button: There will be a “Contact Support” button included with the popup. If you think the flag was applied by mistake, or if you need assistance with a flagged order, this is the quickest way to reach out to our support team. You can also email us directly at contact@bookanartist.com.au.
Review by the Support Team: Our team will review the flagged order based on the information provided and investigate whether the flag was warranted. We may reach out to you for clarification or additional details.
Email Notification: You will also receive an email notification when an order is flagged, ensuring you don’t miss any updates.
Resolution: After reviewing the inquiry, the support team will determine if the flag should be removed or if further action is needed to resolve the issue.
Will This Affect My Account?
Generally, flagging an order does not automatically affect your account status or reputation. It’s simply a precautionary measure to ensure that jobs are completed in a timely, professional, and secure manner. However, repeated incidents of flagged orders or unresolved OTP issues may lead to further review of your account. If there are frequent violations of platform policies (such as consistently moving communications outside of the platform), we may impose additional actions or restrictions.
What Should I Do If I’m Flagged?
If you notice that an order has been flagged on your dashboard, here’s what you should do:
Review the Reason for Flagging: Hover over or click on the blue flag to see the specific reason for the flag. Understanding why your order was flagged will help you address the situation correctly.
Contact Support: If you believe the flag was applied by mistake or need clarification, click the “Contact Support” button to reach out to our team. Alternatively, you can email us directly at contact@bookanartist.com.au. Make sure to provide all the relevant details about the job and your communication with the client.
Correct the Issue: If the flag was due to personal information being shared outside the platform, try to bring the conversation back onto platform as soon as possible. Make sure all future communications related to the job are done through our secure platform to prevent future flags.
Provide Updates: If the flag was due to lack of replies or job updates, make sure to reach out to your client and provide the necessary information or updates about the job. Our team will likely need to see that progress has been made to remove the flag.
Stay Transparent: If you’re unsure why the flag was applied, don’t hesitate to ask our support team for more details. Being transparent and working with our team to resolve the situation will help ensure your reputation on the platform remains intact.
Need help? Contact the support team via your artist panel by clicking on the support button.