Getting paid through Book An Artist is simple. Once your client pays your invoice, the payment is released based on your project stage and payment settings.
This guide explains how clients pay, how deposits and remaining payments are released, and how to track your payment.
1. Create and Send an Offer
To receive your first, second, or third payment, you first need to create and send an offer to your client.
Read More → How to Create and Send an Offer
This guide explains how to create your offer, add payment details, and send it to your client.
2. Client Receives the Invoice & Payment Options
Once you send the offer, the client receives the invoice/quote.
The client can make the payment directly through the invoice by clicking the Pay Now button.
After the client makes the payment, the payment process depends on whether you are a new artist or have already completed your first 2 projects.
New Artists - First 2 Projects
If you are a new artist and have not yet completed a project on Book An Artist, your full payment is held securely until the project is completed.
This applies to your first 2 projects.
How it works:
The client pays the full invoice amount.
The payment is securely held while the project is in progress.
You complete the project.
The payment is released.
The payment is transferred to your bank account.
This provides additional payment security while you complete your first 2 projects on Book An Artist.
Artists Who Have Completed Their First 2 Projects
After you have completed your first 2 projects, payments are handled according to the payment breakups and stages you have set in your offer.
Each payment can be released as it reaches its applicable payment stage.
If Stripe is connected to your artist account, the client may be able to choose whether to:
Release the payment, or
Hold the payment securely in Book An Artist Escrow.
If Stripe is not connected to the artist's account, the payment will be released by default.
3. How Payment Releases Work
Once a client makes a payment, the payment moves through the applicable release process based on your payment breakups.
If a payment is being held in Book An Artist Escrow, you may need to request its release after completing the applicable project stage or service.
Once the client releases the payment, it moves to the next stage of the payment process.
Book An Artist Commission
Payments are subject to the applicable Book An Artist commission.
The commission is deducted from the payment before the remaining amount is transferred to you.
5. Payment Is Transferred to Your Bank Account
Once your payment has been released and processed, it is transferred to your connected bank account.
Payment is generally transferred within 2–5 business days.
The amount you receive is the amount remaining after the applicable Book An Artist commission has been deducted.
6. Track Your Payment
You can easily check your payment status directly from your offer.
To track your payment:
Open the order conversation.
Open the Offer Drawer on the right side.
Click Track Payment.
A payment tracking window will open.
Check the status of your deposit and remaining payment.
The payment tracker helps you see what has been paid, what has been released, and what payment is still pending.
Need help? Contact the support team via your artist panel by clicking on the support button.