When you complete a job and click Request payment, the client is sent a notification alerting them that they should release the payment if they agree the job is complete.

Once the client has agreed the job is done and clicked the release button, payment is immediately released from Book An Artist and begins its journey to you.

Our payments are handled through a world-class third party payment provider called Stripe. Due to processing times between Stripe and your bank, the payment should arrive in your nominated account within 2-5 business days after release.

If you're having trouble getting the payment released from your client, please reach out support for help.

To help you understand the payment journey better, please see below a detailed explanation of how payments work on Book An Artist.

The payment journey

Jobs all have different time frames that affect their payment timelines - sometimes they’re posted, assigned and completed over a few days. Regardless of the task timeframe, the payment system requires processing time.

Example 1:

Mike posted a job on Wednesday. The payment is processed overnight and recognized by Stripe on Thursday. Mike gets a few offers but he’s busy, so doesn’t assign the job until Friday. Artist Nick completes the job on Saturday and requests payment. Mike confirms the job has been completed on Saturday. Stripe receives the release request and processes the payment on Monday, the next business day. Nick then receives the funds in his bank account on Tuesday - two business days after he completed the task.

Example 2:

Jamie posts a job on Wednesday. Artist Simone makes an offer and Jamie assigns the job straight away. The payment is being secured by Stripe but has not arrived yet. Simone completes the job on Wednesday and requests payment. Jamie confirms the job has been completed the same day, and Stripe receives the release request on Wednesday - however, the funds are not available to Stripe until Thursday. Once the funds are with Stripe on Thursday the release request is actioned. Stripe releases the payment, which takes two business days to process. Simone receives the payment on Tuesday, four business days after he completed the task.