Artists can keep track of their messages whether they have been opened and read by customers, allowing for better communication and follow-up as needed by following the steps outlined below:
Login to the artist panel.
Open the conversation for which you want to verify the message (read/unread).
Hover over the icon which is located above the message.
Now, you can check whether the client has opened the message or not.
Note: In the mobile app, it indicates with a single tick and a double tick.
Single tick- Message delivered
Double tick- Message Seen by customer
Need help? Contact the support team via your artist panel by clicking on the support button.