What This Screen Does

This is where you view all the details of a specific order. Think of it like opening a receipt from a store — you can see what was purchased, who bought it, how they paid, and the full history of what happened with the order. You can also take actions like printing, sending the invoice, retrying a payment, or cancelling the order.

How to Get There

Open the dashboard.
In the left-hand menu, click Orders.
Find the order you want to view in the list and click on it.
You are now on the Order Details screen.

Step-by-Step Guide

1. Review the Order Header

At the top of the page you will see a toolbar with key information about the order:

Field	What It Shows
Order Number	The unique ID of this order, displayed as `#123`.
Status Label	A colored badge showing the current status: green for Paid, yellow for Open, red for Cancelled, or grey for other statuses.
Created Date	The date and time the order was placed.

The toolbar provides several action buttons. Which buttons appear depends on the current order status.

Always Available

Action	Icon	What It Does
Back	Left arrow	Returns you to the orders list.
Print	Printer icon	Opens your browser’s print dialog so you can print or save the order as a PDF.
View Invoice	Invoice icon	Opens the linked invoice detail page for this order.
View Customer	Person icon	Opens the customer’s member profile page.

Available When the Order Is NOT Paid, Cancelled, or Sent to Inkasso

Action	Icon	What It Does
Send	Paper plane icon	Sends the invoice receipt to the customer by email.
Mark as Paid	Paid badge icon	Manually marks the order’s invoice as paid.
Retry Payment	Refresh icon	Attempts to charge the customer’s payment method again.
Send Payment Reminder	Reminder bell icon	Sends a payment reminder to the customer.
Mark as Void	Red trash icon	Opens a confirmation dialog to cancel (void) the order.

Send is also available for Open and Paid orders but not for Sent to Inkasso or Cancelled orders.
Mark as Paid is available for any status except Paid and Cancelled.

3. Review the Order Items

The Details card on the left side lists every item in the order.

For each item you will see:

Column	What It Shows
Description / Name	The name or description of the product or service purchased.
SKU	The product code (shown in smaller grey text below the name).
Quantity	How many units were purchased (e.g. x1, x2).
Price	The price for that line item, shown in the order’s currency.

Below the item list is a financial summary:

Row	What It Shows
Subtotal	The sum of all item prices before discounts and taxes.
Discount	Any discounts applied (shown in red with a minus sign).
Taxes	The total VAT or tax amount.
Refunds	Any refunded amount (shown in red with a minus sign).
Total	The final amount for the order.

4. Review the Order History

The History card shows a timeline of everything that has happened with this order.

Timeline

Each event is displayed as a dot on a vertical timeline:

Dot Color	Meaning
Green	The order was paid.
Red	A payment attempt failed.
Grey	Any other event (created, reminder sent, etc.).

Each event shows the status name and the date and time it occurred. Events are sorted from most recent at the top to oldest at the bottom.

Summary Panel

Next to the timeline, a summary panel shows three key timestamps:

Field	What It Shows
Order Time	When the order was originally created.
Payment Time	When the order was paid (shows a dash if not yet paid).
Completion Time	When the order was completed.

5. Review Customer Information

The Customer Info section on the right side shows details about the person who placed the order.

Field	What It Shows
Avatar	The customer’s profile photo (or a default avatar).
Name	The customer’s full name.
Email	The customer’s email address.

Click anywhere on the customer section to navigate to their full member profile.

6. Review Shipping Information

The Shipping section shows the delivery address and contact details.

Field	What It Shows
Address	The full shipping address (street, postal code, city, country).
Phone Number	The customer’s phone number.

7. Review Payment Information

The Payment section shows how the customer paid.

Field	What It Shows
Card Number	The masked card number (e.g. `** ** 1234`).
Card Type	A Visa or Mastercard logo displayed next to the card number.

8. Void an Order (if needed)

If you need to cancel an order:

Click the red trash icon (Mark as Void) in the toolbar.
A confirmation dialog will appear asking “Are you sure you want to cancel this invoice?”
Click the red Void button to confirm, or close the dialog to cancel.
The system will:
1. Cancel the order via the API.
2. Show a green “Invoice cancelled!” notification.
3. Navigate you back to the previous page.

What Happens Behind the Scenes

When the Page Loads

You open /orders/:id
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API call: OrdersService.details({ id })
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Order data is loaded into the page
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(If the order has a linked invoice)
API call: InvoicesService.getTransactions({ id: invoiceId })
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Transaction history is loaded and displayed

When You Void an Order

You click the trash icon, then confirm "Void"
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API call: OrdersService.remove({ orderId })
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Success notification: "Invoice cancelled!"
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You are navigated back to the orders list

When You Retry a Payment

You click the retry payment icon
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API call: InvoicesService.retryPayment({ id: invoiceId, body: { id: invoiceId } })
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Order data is re-fetched to reflect the updated status
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Success notification: "Payment retried!"

When You Mark as Paid

You click the mark as paid icon
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API call: InvoicesService.retryPayment({ id: invoiceId, body: { id: invoiceId, status: Paid } })
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Order data is re-fetched to reflect the updated status
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Success notification: "Invoice mark as paid!"

When You Send the Invoice

You click the send icon
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API call: InvoicesService.sendReceipt({ invoiceId })
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Success notification: "Invoice sent!"

When You Send a Payment Reminder

You click the send reminder icon
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API call: OrdersService.sendReminder({ id: orderId, body: { orderId } })
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Success notification: "Reminder sent!"

Troubleshooting

“The page is blank or the order details are not loading”

The order ID in the URL may be incorrect. Go back to the orders list and click the correct order.
Your internet connection may have dropped. Check your connection and refresh the page.
The order may have been deleted. Contact your administrator if you believe the order should still exist.

“I do not see the action buttons (Send, Retry Payment, etc.)”

These buttons are hidden based on the order status. For example, if the order is already Paid, Cancelled, or Sent to Inkasso, certain actions are no longer available because they would not make sense.
If you believe the status is wrong, contact your administrator.

“I clicked ‘Retry Payment’ but the status did not change”

The payment may have failed again on the customer’s end (for example, insufficient funds or an expired card).
Check the History timeline for a new event — a red dot means the payment failed.
Contact the customer to update their payment method, then try again.

“I voided the order by mistake”

Once an order is voided, it cannot be undone from this screen.
Contact your administrator or support team to discuss options for reversing the cancellation.

“The customer information is missing or shows blank fields”

The customer’s profile may be incomplete. Click on the customer section to open their member profile and verify their details.
If the customer was deleted from the system, their information may no longer be available.

“The shipping address shows as incomplete or garbled”

This happens if the customer did not fill in all address fields when placing the order.
You can verify the address by visiting the customer’s member profile.

“The payment section does not show a card number”

If the order was paid by a method other than card (or if no payment method is on file), this section may appear empty.
Check the invoice for more detailed payment information by clicking the invoice icon in the toolbar.

“I clicked ‘Send’ but the customer says they did not receive the invoice”

The email may take a few minutes to arrive. Ask the customer to check their spam or junk folder.
Verify the customer’s email address is correct by checking the Customer Info section.
If the email is wrong, update it on the customer’s member profile and send the invoice again.

“I see a red error message after clicking an action button”

Read the error message carefully — it usually explains what went wrong.
Common causes include: network timeouts, the invoice being in an unexpected state, or insufficient permissions.
Try refreshing the page and attempting the action again. If the error persists, contact support with the error message.

“The Print button opens a weird layout or cuts off content”

The print layout is controlled by your browser. Make sure you are using a modern browser (Chrome, Firefox, Edge).
Try adjusting the print settings: set the scale to “Fit to page” and orientation to “Portrait”.
If content is still cut off, try printing from a wider screen or using landscape orientation.

Order Details