By default new feedback will show to the top of your bot. 

If you organize your feedback and make it custom all new feedback will be shown on the bottom while all customized feedback is shown towards the top.

To organize your feedback you will go to the "Feedback" tab on your dashboard and click on "Feedback" again when the drop down appears

Next you will be taken to a display list of all your feedback

You will then want to click on "Customize Display Order" on the right side of your screen

Once you click on that you will be taken to another page where you will be able to drag and drop the feedback to wherever you want to display it 

Once you have the order that you want click on "Update" to save the order. 

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