When a customer lands on your site they can either click on the bot or you can have it set to automatically open up after a certain amount of time

After it opens up, at the bottom of the bot you will see a button that says "Leave Feedback" if you have that option enabled, if you do not have it enabled then they can only see the feedback that was added by you the admin from your outside sources (Yelp, Facebook, Google, Tumbtack etc)

The customer will click on that and it will prompt them to leave their rating (if they want), name, email address, (to verify they are real), their feedback, and if they want to remain anonymous

Finally once they are finished they will hit the green "Submit" button to finalize their feedback. 

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