Customizing your bot to your preferences
First choose the bot you would like to showcase
Now you will edit the text to your business name and anything else you would like to change
Under "Customize" you will set the rules for your bot
Basic Rules
Bot Position: where you can place the bot on your website, either left or right hand side and top, middle, or bottom of the page are where you can place it
Hide On Mobile: you can hide the bot from showing on a mobile device
Hide On Desktop: you can hide the bot from showing on a desktop device
Allow Users To Close Notification: will either let the customer close out of the bot or not. If they close it, the bot will show up the next time they visit your site unless some of the bottom settings are altered
Enable Branding: you can either choose it to say "Powered By Benny The Bot" or "Powered By SalesHangry" or disable it completely (starting with the 'Monster' plan)
Enable Header: this will display your business name, your star rating, and a little bio of your business or anything else that you would like it to say once someone opens the bot
Activate Call To Action On Bot: this appears at the bottom of your bot and you can set a link to a different page with a call to action like "Click Here For Pricing"
Feedback Rules
Show Feedback: Users will be able to see all feedback and reviews associated with this bot
Show Date Of Feedback: this allows customers to see when the feedback or review was posted
Show Rating: Users will see the company rating when activated. Each bot has its own rating and if you are using different landing pages, selling different items, each bot can be geared towards each item, author, or product
Show All Ratings: This will show all the ratings left by customers (If you disable this you can control if certain ratings are displayed)
Is Leaving A Rating Optional: Using the bot you can take questions and feedback. By keeping rating optional, you can receive a rating along with feedback and you can also allow users to use the bot to ask questions which will be displayed for other users to see
Should We Show All Feedback: You can display the text that you want users to see so they are not confused as to why their review might not be shown if they left one before. (For example, you can decide if only a few feedback logs are shown and later customize which are shown. The text can specify that to avoid confusion.)
Can Someone Leave Feedback Via The Bot: Users will be able to give feedback directly using this bot
Can Users Reply To Feedback: You can allow other users to reply to feedback or you can even reply to the feedback as the merchant
Does User Have To Confirm Feedback Via Email: When leaving feedback an email will be sent to the user in order to confirm they are a real user
Can User Leave Anonymous Feedback: An "anonymous" option will be given to user when leaving feedback and their name will not be shown along with the feedback
Can User Leave An Image: A user can upload an image when leaving feedback or commenting if this is enabled
Activate Reactions: Do you want other users to react to feedback similar to Facebook posts? If so, you can decide which reactions they can perform under each feedback log
Activate Comments: Can users leave comments
Default Feedback Source: Where was it left from
Advanced Rules
Shake Bot: Set your bot up to shake after a user lands on your site. They can shake after a certain amount of time passes or continue to shake at an interval period of every "X" amount of seconds as well as how do you want it to shake
Open Bot Automatically: Do you want the bot to open automatically after a certain time has passed or based on every session, per day, week or month
Enable Slider: Allows feedback or reviews to slide through with the bot being closed
Show When Scrolling Up: The bot will stay fixated in the spot you chose it to be in when a user is scrolling up and down on your site
Show On All Pages: Do you want the bot to appear on all the pages in your site or a specific one
Notification Rules
New Feedback: Do you want to enable notifications for this specific bot
New Comment (Sent to merchant): Do you want to enable notifications for new comments that came in for the merchant for this specific bot
New Comment (Sent to user/customer): Do you want to enable notifications for new comments that came in for the user/customer for this specific bot
