How can I resolve and prevent email delivery issues with Bookipi communications?
Ensuring smooth email communication is vital for managing client interactions and notifications effectively. If you encounter issues with emails not being delivered as expected, such as invoices or estimates being marked as spam or clients being unsubscribed from communications, follow the steps below to resolve and prevent such problems in the future.
Common Email Delivery Issues
Unsubscribed Email Addresses: This occurs when an email address is accidentally removed from Bookipi’s communication list, resulting in undelivered messages.
Emails Marked as Spam: This happens when Bookipi emails are filtered by your email service provider into the spam or junk folder, causing important communication to be overlooked.
Steps to Resolve Email Delivery Issues
If a Client’s Email is Unsubscribed
Contact Bookipi Support and request to have the email address manually removed from the unsubscribed list.
Once this is done, retry sending the invoice or other communication to confirm successful delivery.
If Emails Are Marked as Spam
Reach out to Bookipi Support to remove your email address from their system’s spam report.
Check your email’s spam or junk folder and locate any Bookipi messages.
Mark these messages as 'Not Spam' to train your spam filters and improve future deliverability.
Preventive Measures
Whitelist Bookipi’s Email Address: Add Bookipi’s email address to your email’s whitelist or safe senders list to reduce the likelihood of accidental unsubscribes or spam filtering.
Regularly Monitor Spam/Junk Folders: Periodically check your spam/junk email folders for Bookipi communications, especially if you’re expecting important notifications or documents.
By following these steps, you can ensure a smoother and more reliable email communication experience with Bookipi.
Related Topics
Troubleshooting invoice delivery issues
Ensuring prompt payment notifications
Optimizing email settings for better performance