How to Troubleshoot Bank Declines and Failed Payments
When a payment fails, understanding the cause and following proper resolution steps is crucial. Below is a comprehensive guide to troubleshooting failed payments or bank declines.
Understanding and Resolving Payment Verification Issues
If your payment using a card could not be verified and you’ve been advised to speak with your card issuer, here’s what to do:
Contact the Merchant: Reach out to the merchant who issued the invoice. They can inquire directly with Bookipi to investigate their account and determine why the payment failed.
Privacy and Security Restrictions: Note that for privacy and security reasons, Bookipi can only access account details when contacted directly by the account holder.
Alternative Payment Methods: While waiting for the issue to be resolved, discuss alternative payment options with the merchant so you can complete your transaction without delay.
Understanding and Resolving Bank Declines
A bank decline happens when the issuing bank refuses a payment charge. This can occur for a variety of reasons. Follow these steps:
Encourage the Customer to Contact Their Bank: Advise the customer to directly contact their issuing bank for further details on why the charge was declined.
Avoid Retrying the Payment Multiple Times: Repeated retries of the same payment are unlikely to succeed without resolving the underlying issue with the bank.
Explore Alternative Payment Methods: Recommend using a different credit card or payment method to proceed with the transaction.
Additional Tips for Troubleshooting Payment Failures
Check Payment Status: Merchants can monitor payment statuses by accessing their payment processing platform or dashboard if available.
Enable Clear Communication: Keep the lines of communication open with both your merchant and your card issuer or bank to speed up the resolution process.
Conclusion
By following these steps, you can troubleshoot common payment issues effectively, whether they involve card verification problems or bank declines. Remember that communicating promptly with the relevant parties—such as the merchant, card issuer, or bank—can help resolve the issue more quickly.